At Deadhead Chemist, we strive to provide a seamless and reliable shipping experience for all our customers.
Please review our shipping policy to understand how we process and deliver orders:
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1. Shipping Locations:
We currently offer shipping within Europe. Please check our website for the list of countries we ship to.
It is the customer’s responsibility to ensure that the products ordered comply with the laws and regulations of their respective countries.
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2. Shipping Methods:
We utilize trusted and discreet shipping methods to ensure the safe and secure delivery of your order.
All orders are carefully packaged to maintain product quality and confidentiality.
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3. Processing Time:
We strive to process and ship orders as quickly as possible.
Order processing typically takes 1-2 business days.
However, during peak periods, processing times may be slightly longer.
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4. Shipping Time:
Shipping times may vary depending on the destination and shipping method chosen during checkout.
Estimated shipping times are provided during the checkout process and are based on the typical delivery times to the specified location.
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5. Tracking Information:
Once your order has been shipped, we will provide you with a tracking number via email.
You can use this tracking number to monitor the progress of your shipment and estimated delivery date.
contact us on deadheadchemist.eu@gmail.com for package inquiries.
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6. Discreet Packaging:
We understand the need for privacy and ensure that all orders are packaged discreetly.
Packaging does not contain any logos, branding, or information that may disclose the contents of the package.
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7. Customs and Import Duties:
Customers are responsible for any customs fees, import duties, or taxes imposed by their respective countries.
Deadhead Chemist is not responsible for any delays or issues that may arise due to customs procedures.
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8. Lost or Damaged Shipments:
In the rare event that your shipment is lost or damaged during transit, please contact our customer support within 48 hours of receiving the package.
We will work with you to resolve the issue and determine the appropriate course of action.
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9. Order Issues and Inquiries:
If you have any questions, concerns, or issues regarding your order or our shipping policy, please reach out to our customer support team.
We are here to assist you and provide prompt and helpful responses to ensure your satisfaction.