At Deadhead Chemist, we strive to provide you with high-quality Psychedelic products and exceptional customer service.
We want you to be completely satisfied with your purchase.
If for any reason you need to return a product or request a refund, please review our Returns and Refunds Policy below.
Deadhead chemist returns policy
Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
It must also be in the original packaging.
Timeframe: You have 3 days from the date of delivery to initiate a return request.
Return Process: To request a return, please contact our customer support team at deadheadchemist.eu@gmail.com with your order details and reason for the return. We will provide you with instructions on how to return the item.
Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part.
Deadhead chemist refunds policy
Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Process: If your refund is approved, it will be processed and a credit will be applied to your original method of payment within 5 business days
Non-refundable Items: Certain perishable items, such as fresh magic mushrooms and truffles or items that have been opened or used, cannot be refunded.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately with your order details and a description of the issue.
We will work with you to resolve the problem promptly.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined in the Returns section and place a new order for the desired item.
Contact Us:
If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer support team at deadheadchemist.eu@gmail.com
We are here to assist you and ensure your satisfaction.
Please note that this Returns and Refunds Policy applies to online purchases made through our website.
For purchases made through third-party retailers, please refer to their respective return policies.